FAQ / Help Center

Describe your problem or topic, optionally attach files, choose a tutor and an available time, and pay for the session. The tutor sees your request details so they can prepare before you meet.

Sessions are paid per booking in Bangladeshi Taka (BDT) through Stripe. There are no subscriptions. Your booking is confirmed once payment completes.

After a completed session you can record whether the problem was solved, partially solved, or not solved. If a session was not delivered as expected, contact support and we will help.

Sign up as a tutor, complete your profile (subjects, skills, experience, hourly rate), and set your availability. New profiles are reviewed before they appear in public search.

Email support with your booking details and a short description. We review reports and may take action on accounts that breach our terms.

A modern browser and, for audio/video, a working microphone and camera. The live session opens in your browser. Screen sharing is available on desktop browsers (it is not supported on most mobile browsers).

You can attach up to 5 files (images, PDFs, documents, or text files) up to 50 MB each so your tutor can prepare.

Email info@ilmefy.com and we'll get back to you.