Refund & Cancellation Policy

• You can cancel a confirmed session yourself from your dashboard before the session starts.
• Sessions that are not completed are marked as cancelled on the platform.
• If a tutor is unable to deliver a session, contact support and we will help resolve it.

Refunds are handled manually, on request. Automated refunds are not currently available on the platform. If you believe you are entitled to a refund (for example, a session did not take place or was not delivered), email info@ilmefy.com with your booking details and we will review the request.

Approved refunds are returned through Stripe to your original payment method. Timing depends on your bank or card issuer.

• Students: if you cancel close to the session start time, or do not attend, the session may not be eligible for a refund. Contact support if there were exceptional circumstances.
• Tutors: if a tutor does not attend or cancels late, the student should not be charged, and support will arrange a refund where applicable.

For cancellation or refund help, email info@ilmefy.com.